Getting started
Build your first agent
Create a draft, test it in your browser and prepare a safe first launch.
Before you start
You need a Verbatik account, a workspace, approved business information and a clear task for the agent. A phone number and booking connection are only needed when you deploy those features.
For a first veterinary receptionist, prepare your clinic name, opening hours, address, services, emergency contact, appointment policy and an unforwarded staff number. Decide who will review the test results.
Create and configure
- Sign up or sign in, then complete workspace onboarding.
- Open Build → Agents → Create an agent. Select Voice agent, then a single prompt or conversation flow.
- Choose a template or Build from scratch, name the agent and select a language and voice model.
- Replace template examples with your clinic's approved facts. In the editor, review System prompt, Welcome message and Voice & language.
- Attach the knowledge base and only the integration functions the agent needs. A booking instruction alone cannot create an appointment.
- Select Save. Open Test and try text, then audio.
Verify the outcome
Ask for opening hours, interrupt a long answer, correct a pet's name, request an unsupported service and ask to speak to staff. Confirm the transcript and any tool outcome. For a booking, check the record in the connected booking system.
Select Publish only after review. Publishing creates a version; connecting a phone number or widget controls where callers can reach it. It does not buy a number or enable a disabled account.
Continue with phone setup, booking integrations or website widgets.