Google Drive

The API adapter is implemented. Validate your own account and authorized actions before routing production calls.

Before you start

Connect the account belonging to this business and workspace. Vendor subscriptions, API limits and role permissions still apply.

API: Google Drive v3 and Google Sheets v4

Authentication: Workspace Google OAuth with offline refresh

Get access and connect

1. Open Integrations → Google Drive and select Connect.
2. Authorize your Google account for read-only document access. Ask the Workspace administrator to approve Verbatik if necessary.
3. Choose a destination knowledge base and select the documents or Sheets the agent may use. Only connect business content you are authorized to share.
4. Run a sync, inspect imported sources and test source-backed answers. Update selections or reconnect if permissions change.

Account requirements

• Your account must be authorized to read the selected business resources. Your organization may require administrator consent.

Permissions

• https://www.googleapis.com/auth/drive.readonly

Grant the subset needed for the actions you enable. API scopes do not override the connected user’s record permissions or vendor validation rules.

Available actions

Read-only document search, resource selection and knowledge-base synchronization. This source does not expose CRM or appointment writes.

Provider-specific behavior

Google Docs and Google Sheets are supported knowledge sources. Sheets are read as formatted values across selected tabs. Sync changes and deletions before relying on updated answers.

Verify before going live

Run Test connection and one read action against a known permitted record. Then test each intended write in an authorized sandbox. Check the provider’s own record and the Verbatik receipt. Publish the agent after assigning its tools. If a write has an unknown outcome, reconcile it with the vendor before trying again.

Vendor documentation

• Setup and API documentation
• Additional provider reference